Ts & Cs
Cancellation Policy
If you book directly with us, using our website or by calling us then the cancellation policy is below. If you have booked through a third party site then you will need to check their terms and conditions and make any cancellations and amendments through them.
Cancellations made by 3pm the day prior will be cancelled free of charge. Any cancellations made after this time will be charged in full.
Cancellations of 4 or more rooms will need to be done 3 days prior in order to be done free of charge.
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Early Check-Ins
Check-in is 3 – 9pm. Occasionally we can offer check in prior to this subject to availability but cannot however guarantee this. Please call to confirm.
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Late Check-Ins
Our reception area closes for check in at 9pm. If you think that you are going to be arriving later than this then you will need to call us on 01328 862100 to arrange a late check in. If you have not arrived by 9pm and we have not heard from you then you will not be able to gain access to your room and will be charged in full.
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Late Check-Out
Check-out needs to take place by 10am. If you would like a late check-out it is subject to availability and will incur a charge of £10 an hour or part thereof.
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Operating Hours
Our hotel is open 365 days a year at the following hours.
Reception: Weekdays: 7am – 9pm. Weekends and bank holidays: 8am – 9pm.
Breakfast: :7.30 – 9am.
Dinner: Our restaurant is open everyday 6.30 – 9pm.
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IMPORTANT
Pre-ordering of meals is required.
Residence Bar: 12 – 9pm. Additional opening hours may be available on request.
We do not enter rooms during your stay.
Please request room service at reception during your stay as required.